Privacy Policy

This Privacy Policy explains how SAM FOS ("we," "us," "our") collects, uses, shares, and protects personal data when you visit our website, contact us by email, request quotations, place or discuss orders, coordinate logistics, or otherwise interact with us in connection with our business.

For data protection purposes, the controller is SAM FOS LLC, Republic of Uzbekistan, Samarkand, X. Asadov St. 60, info@sam-fos.com. Our privacy contact is info@sam-fos.com. We do not currently publish a general phone number for privacy or commercial inquiries on this website.

This Policy applies to our website and related business communications, including quotation requests, order handling, shipment coordination, and customer, distributor, or supplier support. It does not apply to third-party websites, platforms, or services that may be linked from our website.

Depending on how you interact with us, we may collect:

• Contact and business details such as your name, company name, job title, business email address, country, phone number if you provide it in business correspondence or shipment documents, and the contents of your messages.
• Inquiry, quotation, and order data such as product interest, expected volumes, destination country or port, delivery preferences, commercial terms, shipping details, and related correspondence.
• Supplier, distributor, and logistics data relating to counterparties, consignees, brokers, warehouses, carriers, banks, insurers, and other business contacts involved in transactions or shipment coordination.
• Website and technical data such as IP address, browser type, operating system, device information, page views, referring pages, timestamps, standard server or security logs, and approximate geolocation derived from IP.
• Data from other sources, including your employer, colleagues, distributors, logistics partners, publicly available business sources, trade events, or referral partners where relevant to our B2B operations.

This website does not currently offer account registration, customer portals, or public contact forms; most business data is provided through email and related commercial communications.

We may use personal data to:

• respond to inquiries and provide quotations, technical materials, contracts, and product information;
• manage customer, supplier, distributor, and logistics relationships;
• process and coordinate orders, shipments, invoices, and related documentation;
• operate, secure, troubleshoot, and improve our website and related digital services;
• send operational communications relating to quotations, contracts, payments, orders, and delivery;
• send marketing or business-development communications where permitted by law;
• prevent fraud, investigate misuse, protect our systems, and comply with legal or regulatory obligations.

Where GDPR or similar laws apply, we rely on one or more legal bases depending on the context: contract or steps at your request before entering a contract, legitimate interests, consent where required, and legal obligation where we must retain records or respond to lawful requests.

Where we rely on legitimate interests, you may have the right to object, depending on your location and the circumstances. When processing is for direct marketing, an objection stops that marketing processing for that purpose.

This website does not currently use analytics tags, advertising cookies, social-media pixels, or other non-essential tracking technologies.

We may use only technical mechanisms necessary to deliver, secure, and troubleshoot the website, and our hosting environment may generate standard server logs for security and performance purposes. If we later introduce non-essential cookies or similar technologies, we will update this Policy and request consent where required by applicable law.

We may share personal data with:

• website hosting, security, email, CRM, IT, and business support service providers;
• freight forwarders, carriers, customs brokers, warehouses, insurers, banks, or other trade and logistics partners where needed for quotations, contracts, shipment planning, or order performance;
• professional advisers, including legal, tax, audit, and compliance advisers;
• courts, regulators, law-enforcement bodies, or other authorities where disclosure is required by law or necessary to establish, exercise, or defend legal claims.

Because we are based in Uzbekistan and may use service providers or counterparties in other countries, personal data may be processed outside the country where you are located. Where GDPR applies and personal data is transferred outside the EEA to a country without an adequacy decision, we may rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or another lawful transfer mechanism. You may request information about the safeguard used where applicable.

We retain personal data only for as long as necessary for the purposes described in this Policy, including to manage inquiries, maintain business records, perform contracts, protect our systems, and meet legal, tax, accounting, customs, and compliance obligations.

• Inquiry and quotation records: generally up to 24 months after our last meaningful contact.
• Contract, invoicing, customs, shipping, and order records: for the contract term and for any additional retention period required by applicable law or claim defense needs.
• Website security and server logs: typically up to 90 days, unless a longer period is required for investigation, abuse prevention, or legal compliance.
• Marketing suppression records: as long as needed to honor your unsubscribe or objection request.

We use technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction. These measures may include access controls, role-based permissions, supplier controls, document handling procedures, and security monitoring appropriate to the nature of the processing.

Depending on your location and the applicable law, you may have rights relating to your personal data.

• For EU/EEA individuals, these rights may include access, rectification, erasure, restriction, portability, objection, and, in some cases, the right not to be subject to a decision based solely on automated processing. If we process your data on the basis of consent, you may withdraw that consent at any time for future processing. You may also lodge a complaint with a competent supervisory authority. We generally respond to rights requests within one month, subject to lawful extensions.
• For individuals in Uzbekistan, rights under the Law "On Personal Data" may include the right to know whether we hold your personal data and its composition, receive information about its processing, give or withdraw consent, apply to the authorized state body or a court for protection of your rights and legitimate interests, and request temporary suspension of processing where the data is incomplete, outdated, inaccurate, unlawfully obtained, or not necessary for the stated purpose.

We do not currently make decisions based solely on automated processing through this website that produce legal or similarly significant effects on individuals.

To exercise your rights, contact us at info@sam-fos.com. We may request information needed to verify your identity before responding.

If we send marketing or business-development communications, we will do so in accordance with applicable law. Where consent is required, we will rely on consent. Where consent is not required, we may rely on legitimate interests where permitted. You can opt out of marketing communications at any time by contacting us directly.

Our website and products are intended for businesses and adult users. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date.

Privacy questions, rights requests, or complaints can be sent to info@sam-fos.com. Our postal address is Republic of Uzbekistan, Samarkand, X. Asadov St. 60.